Refund policy

We want you to love your Story Cloth napkins, so please choose carefully, as we don't accept returns or exchanges for change of mind.

Faulty or damaged items
If your order arrives faulty or damaged, we're so sorry and we'll make it right. Please email us at storycloth@gmail.com within 14 days of receiving your order, including your order number and a photo of the issue. Once confirmed, we'll arrange a replacement or refund.

Refunds
Approved refunds are processed to your original payment method. Please allow a few business days for the funds to appear in your account.

Gift cards
Gift cards are non-refundable and can't be exchanged for cash.

Your rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.